Refund policy

For both domestic and international orders, we cannot accept returns, exchange, or replacement due to the nature of our business. Our products are handmade, perishable and fresh.

However, You understand that a replacement request can only be done if it is damaged, wrong, or spoilt during the shipping or delivery process, or any other genuine reason and is subject to availability of stock. If a replacement of such requested product cannot be carried out due to non-availability of stock, the amount will be refunded to you within a stipulated time. If the purchases are made with credit/debit cards or net banking the amount will be credited to the same account from which the payment was made to Kalonze. It might take 3-7 working days, if it is a delay you may check with your bank. For orders that are paid with cash on delivery mode, the amount will be refunded to your bank account after the proper details collected by us. Also, returns are only on products that are purchased at https://www.kalonze.com/ can be returned.

We have a 3-day return policy, which means you have 3 working days after receiving your item to request a return. We request you to reach out to the support team within the specified time given above.

Kalonze shall not be obligated to accept returns for any product that is spoilt, wrong or damaged after receiving to the customer. Your return request may be approved based on the quality checks conducted by our team. Kalonze has right to cancel the return request in case of any prior history of questionable charges in terms of cancellation of orders more than once.

To start a return, you can contact us at support@kalonze.com. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee

When you change your mind about returning the product within the allotted or return window, if their are signs of usage or the item is damaged. In such instances, Kalonze has the rights to charge up to 50% of the item’s original cost based on the quality check report. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us at support@kalonze.com, with all the details such as order id, invoice, images of front, back, bar code if any and outward packaging of the product. Kalonze will require a proof of purchase to verify your product and payment.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable products that are handmade by us and custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have approved your return, please contact us at support@kalonze.com.

Products not eligible for return

Products damaged as a result of use, overuse;
Products that have missing items, original packaging damage, labels etc.,
Products with any kind of alteration